1. In business:
a) Only men should stand to shake hands and for all introductions.
b) Only women should stand to shake hands and for all introductions.
c) It is not necessary for men or women to stand to shake hands and for all introductions.
d) Both men and women should stand to shake hands and for all introductions.

Answer: d) Always do this. It shows respect for both the person you are meeting and yourself. Click here Business & Adults to learn more about our exciting programs related to this topic.

2. In business, it is necessary for a man:
a) To pull a chair out for a woman to sit.
b) To stand when a woman leaves the table.
c) To pay for a woman’s meal.
d) All of the above.
e) None of the above.

Answer: e) In business, all things are gender neutral. Click here Business & Adults to learn more about our exciting programs related to this topic.

3. For easy reading, a name badge should be worn:
a) On the left shoulder.
b) On the right shoulder.
c) On the left hip.
d) Around one’s neck.

Answer: b) When shaking hands, your line of sight follows the arm straight up toward the right shoulder, and the nametag can be easily read. Click here Business & Adults to learn more about our exciting programs related to this topic.

4. The best way to meet people at a business or social function is to:
a) Head for the bar or the buffet immediately upon arrival.
b) Introduce yourself to two people who are standing close and talking softly.
c) Look confident, stand in the center of the room and wait for someone interesting to approach you.
d) Introduce yourself to a person standing alone or to a large group.
e) Stick close to only those you know well and forget about the rest.

Answer: d) This strategy works well at most networking events. It is easier to start a conversation with one person or a small group than to break into a large group conversation. Click here Business & Adults to learn more about our exciting programs related to this topic.

5. If you receive an e-mail from an unknown source and realize it should be handled by someone else, you should:
a) Forward it immediately.
b) Forward it with a note explaining why you are sending it.
c) Consider it spam, delete it and forget about it.
d) Print it out and leave it sitting on the copy machine in the hope that someone else will take care of it.

Answer: b) Letting the person know what you are doing is polite and shows good manners. If you are not comfortable forwarding the e-mail with note, return it to the sender and let them know the situation. Click here Elementary through College to learn more about our exciting programs related to this topic.

6. If an angry customer calls to complain, you should:
a) Put the person on hold as quickly as possible and blow off some steam in the restroom.
b) Tell the caller that he/she has the wrong number and hang up in self-defense.
c) Stay calm, listen to the caller's complaint and quickly attempt to help or get help for him/her.
d) Quickly put the caller in his/her place by yelling back. After all, no one has the right to talk to you that way.

Answer: c) Always listen carefully and never direct a client’s frustration back on him or her. Try to find a solution to the problem and let them know you care. Click here Business & Adults to learn more about our exciting programs related to this topic.

7. If you have to introduce two people and can’t remember one person’s name, you recover by saying:
a) “Do you know one another?”
b) “I can’t remember your name. Will you introduce yourself?”
c) Nothing and hoping they will introduce themselves.
d) “It’s been one of those days. Please tell me your name again.”
e) Nothing and doing nothing. After all, you don’t want to embarrass yourself or others.

Answer: d) It’s better to be honest than continue talking without remembering their name. You will not focus on the conversation because you are trying to remember their name, which leads into bad conversation skills. Click here Elementary and College to learn more about our exciting programs related to this topic.

8. When making a proper business introduction you:
a) Wing it.
b) Introduce a client to the president of your company.
c) Introduce the president of your company to a client.
d) Don’t do anything. It is their responsibility to introduce themselves to one another.

Answer: c) The client should always be considered the more important person. They are whom we serve. Click here Elementary through College to learn more about our exciting programs related to this topic.

9. After a meeting with a client or vendor, you:
a) Tell him/her, “Don’t call us, we’ll call you.”
b) Accompany him/her to the reception area or elevator.
c) Give him/her a handshake and a big hug and tell him/her that you can’t wait to see him/her again.

Answer: b) Always walk the client/guest to door or elevator. This shows respect and is a good way to say goodbye. Click here Business & Adults to learn more about our exciting programs related to this topic.

10. When expressing thanks to someone who has given you a gift, you:
a) Send an e-mail because it is faster and more efficient.
b) Send a handwritten note.
c) Pick up the phone and call within 72 hours.
d) Consider a verbal thank you enough.

Answer: b) Send a handwritten note. Letting the person know you received a gift and appreciate their thoughtfulness is important. A thank you note needs to be only two or three sentences. Click here Elementary through College to learn more about our exciting programs related to this topic.

11. When dining with someone important and your cell phone rings, you
a) Answer it within two rings and keep the call brief.
b) Ignore it and pretend someone else’s phone is ringing.
c) Apologize and turn the phone on silent mode. The person you’re with takes priority.
d) Apologize, step away from the table and take the call in the restroom.

Answer: c) It is disrespectful to take calls while dining with others. If you must take a call because of an emergency, excuse yourself from the table and go outside or into a private room–not the bathroom. Click here Elementary through College or Business & Adults or Academy of Manners and More to learn more about our exciting programs related to this topic.

12. When you are dining in a restaurant and you accidentally drop your fork on the floor, you:
a) Pick it up, wipe it off and use it anyway.
b) Pick it up, give it to the server and ask him to bring you another one.
c) Leave it on the floor and ask the server to bring you another one.
d) Leave it on the floor and use your neighbor’s while he/she is not looking.

Answer: c) Never pick up a utensil that has dropped on the floor and never put a dirty utensil on the table.
Click here Elementary through College or Business & Adults or Academy of Manners and More to learn more about our exciting programs related to this topic.

13. At dinner, when you notice the person on your left eating the roll from your bread plate, you:
a) Tell him he made a mistake, and then you ask for your roll back.
b) Don’t say anything and eat the roll from your other neighbor’s plate.
c) Don’t say anything and try to convince yourself that you didn’t need that roll anyway.
d) Ask the server for another roll and use the side of your dinner plate.

Answer: c) and d) You never want to embarrass or make someone feel uncomfortable. Click here Elementary through College or Business & Adults or Academy of Manners and More to learn more about our exciting programs related to this topic.

14. While traveling internationally, you are invited to dinner at someone’s home. The host serves a local delicacy that you wouldn’t dream of eating in your native country. You: -
a) Politely decline by saying, “No, thank you” and ask for something else.
b) Pick at the delicacy with your fork and drink a lot of wine.
c) Try it and eat as much as you can.
d) Eat it but let the host know that you are doing it to please him.

Answer: c) Try it and eat as much as you can. Courtesy requires that you respect your host’s efforts to prepare and serve something special. Click here Business & Adults to learn more about our exciting programs related to this topic.

15. At lunch, you notice that the stranger sitting next to you has spinach in his/her teeth, you:
a) Don’t say anything, smile and look him/her directly in the eye.
b) Say something and hope you don’t embarrass him/her.
c) Make visual signals indicating that he/she has something in his/her teeth.
d) Wipe your teeth with your napkin and hope he/she gets the hint and does the same.

Answer: a) Only if you know the people really well should you say something. Otherwise, you embarrass the person, and they may not appreciate your telling them. Click here Business & Adults to learn more about our exciting programs related to this topic.